Cancellation Policy

Subscription Renewal Notifications

  • An automated email reminder is sent to your email address exactly 3 days before your next scheduled subscription order is billed.

Cancellation Windows & Refunds After Billing

  • Cancellations Before Dispatch: We aim to dispatch subscription orders the day they are billed. If you cancel your subscription or contact our support team before your order has been dispatched from our warehouse, we may be able cancel the order and process a full refund to your original payment method.
  • Cancellations After Dispatch: Once an order has been dispatched, the shipment cannot be intercepted or cancelled. To receive a refund for a dispatched order, you must wait for the package to be delivered and return the unopened items to us.

How to Cancel Your Subscription

Through Your Customer Account:

  • Log in to your customer account on the Ben's Natural Health website.
  • Click on Manage Subscriptions to access your portal.
  • Locate the active subscription you wish to modify.
  • Scroll to the bottom of the subscription details and click Cancel Subscription, then follow the prompts to confirm.

Via Customer Support: