Quality Control


Quality Control

Many companies claim quality, but we know that quality requires actions. We use a full-service cGMP manufacturing facility that is certified under 21 CRF Part III. We use a registered facility with the FDA and are certified by the State of Washington for dietary supplement manufacturing. We would also like to note that our manufacturing facility has been approved in over ten countries for dietary supplement exporting.

We strive to support you with true quality in our products. Ben's Natural Health's procurement team is continually seeking the purest ingredients from the finest suppliers around the globe.

Scientific research is continually advancing the nutritional industry. We make it a priority to continually monitor these cutting-edge advancements, and when the research shows promise and results we incorporate them into our products.


Rigorous Testing Methodology

Our testing protocols are established utilizing an NSF-designed hazard analysis program. Since every raw material has a unique microbial or environmental adulteration hazard (such as radiation), each material has a predetermined testing protocol suited to its own risk level. Regardless of how low the risk level is determined to be, every raw material is tested for a minimum of two adulterants using the USP and/ or AHPA recommended standards.

We strive to support you with true quality in our products. Ben's Natural Health's procurement team is continually seeking the purest ingredients from the finest suppliers around the globe.

Ben's Natural Health guarantees that all our botanicals are radiation-free. Unlike many of our competitors, we have a standard monitoring program to insure that no radiation is used in the sterilization of our botanicals. When sterilization is needed, we use a dry-steam technology or other non-destructive technologies. (Note: only whole non-processed herbs require treatment, and only when their total aerobic counts are found to be out of compliance.)

We maintain a substantial in house laboratory where we conduct 100% identity testing using USP method 1119 Near-Infrared spectroscopy. We have also developed a program utilizing spectroscopy USP method 1119 to establish chemometric models of finished products. These testing models are then used to assure that products meet all intended identity, strength, and composition specifications unique to each finished product batch. Finally, every finished batch is tested for microbial adulteration, thus assuring that each batch meets the highest purity standards.




We also maintain strict relationships with third party laboratories, these enable us to use cutting edge methods such as DNA analysis that we wouldn't otherwise be able to implement. We also use these laboratories to confirm our in house results, and to cross tests their results. This is all part of our hazard analysis program. We currently have three third party laboratories approved; Exact Scientific, Eurofins, and Alchemist Laboratories. We conduct regular audits of our outside laboratory partners and qualify their results eliminating "dry labbing" dangers.

We strive to support you with true quality in our products. Ben's Natural Health's procurement team is continually seeking the purest ingredients from the finest suppliers around the globe.


Environmental testing for microbiological bioburden hazards is an integral part of the testing program at Ben’s Natural Health. Introduction of microbial adulterants during holding or processing is monitored utilizing USP Method 1116 for continued evaluation of microbial limits in controlled areas. This method was adopted voluntarily, from the pharmaceutical codes. Dietary supplement regulations do not require this, but we believe it is imperative for quality.


Hazard Analysis

Ben's Natural Health maintains a robust hazard analysis program that reviews the potential for risks associated with each manufacturer of ingredients following NSF guidelines.

First, four members of our quality team review the quality program of a potential vendor, utilizing physical audits, interviews, testing method validations, and background checks for past or current regulatory issues. Next, all compiled information is brought to a classification session. During this session, a review of the documents and ingredients supplied is conducted. Potential hazards are proposed such as country of origin, inherent ingredient hazards (mold, E. coli, Salmonella...) or economical adulteration potentials.


After all potential hazards have been agreed upon and classified, the probability of such hazards occurring is determined, using a classification from frequent (1 in 5 purchases) all the way down to extremely unlikely ( 1 in 10,000 purchases). These are determined by scientific methods, observations, real-life testing protocols, and industry inside knowledge of economically generated adulterations. Last, using the severity and probability, a risk level is determined..



Ingredient mitigations are determined by risk level. Mitigations describe how a risk level is reduced by the design of our quality systems. Immediate precautions are designed to block hazards in normal conditions. Also included in these mitigations are at least one upstream and one downstream protection to block the hazard from entering the processing chain.

These mitigations are ingredient-specific and are added to each ingredient specification sheet, assuring that each time that ingredient is received it is reviewed and tested for its unique hazard(s).

All ingredients have risks and require systems to block sources of contaminants. We do not rely on the supplier for your patient's safety. Risks such as radiation contamination, heavy metals, E. coli, salmonella, staph, dangerous spores, and economic adulteration are monitored by our rigorous testing methodology. By identifying such risks ahead of time, the mitigation process enables us to block these hazards.

All finished products are tested for the heavy metals arsenic, cadmium, lead, and mercury. This is done by our primary third party laboratory which holds the coveted international ISO 17025 certificate.



In line with FDA cGMP labeling guidelines we continually monitor our labels to ensure accuracy and compliance. Our full disclosure labels give you the confidence that there are no hidden ingredients in Ben's Natural Health products.

Each label is double checked by our quality team and printed specifically for each lot number or product run ensuring labeling accuracy. All components of raw ingredients are listed including the starting materials. All excipients in the manufacturing of botanical extracts are also listed. An example would be maltodextrin which is commonly used in the raw ingredient industry to ensure stability and potency.


Ben's Natural Health is at the forefront of full label disclosures. As a manufacturer our quality assurance program requires for each raw ingredient brought into our warehouse, a full disclosure from the ingredient supplier not only of the 8 major allergens but also all excipients used in processing. This backed up by our rigorous testing methodology allows us to choose raw ingredients of the purest form and eliminate unnecessary excipients.